[The intermediary] produced an assessment report which [was] described as ‘a helpful guide’ to the defendant’s communication needs.

Judge

Please compliment Mai on the report which read well and thanks for the smooth admin.

Solicitor

Please thank Alex again for me, she did great in a really testing situation.

Detective Constable

Thank you very much for your report dated [...] in respect of our client. We would like to take this opportunity of saying how grateful and pleased we are to receive such a full, detailed and helpful report.

Solicitor

I would like to say how impressed we are with your service from the initial contact through to assessment and report and the speed with which this has been done. [...] The introductory letter with photographs explaining who you are and what you will do is a really nice little touch.

Solicitor

The district judge was very complimentary about the quality of Alex’s report. Please pass on the compliment. Another counsel in court was keen to know who I was using and so I gave the name of your company.

Solicitor

Just wanted to say that Caitlin was an amazing intermediary which was remarked by the defendant, his parents and case counsel. She was very professional and made the defendant feel at ease especially during the more difficult parts of his trial.

Solicitor

The judge wanted me to pass on his appreciation for how you turned around this matter so quickly and your involvement. He wanted [you] to know how helpful you have been and to pass on his thanks. [...] I also want to pass on my thanks for supporting [the young person] in dealing with answering the questions.

Anonymous

I just wanted to pass on the glowing report I have had from counsel. He has been so pleased by all her support and help and really feels she has made a tremendous difference to how well our client has been able to deal with the proceedings. [...] She has been a pleasure to work with.

Solicitor

Can I first say how impressed both Counsel and I were with Rachel when she attended at Cardiff Crown court on the 14th. Her assessment of [the young person] was extremely helpful.

Solicitor

I would like to thank you on behalf of both ourselves and our client.  Dayle’s help and support has been invaluable.

Solicitor

Dayle is doing a brilliant job and I know that our client is relying on his support.

Solicitor

[Triangle advocate was] the first person to listen to my son properly.

Parent

You’ve got [my child] down to a tee. It’s the first report I’ve read that actually makes sense.

Parent

It was a real privilege to be part of it and to see, first hand, what this kind of after trial support can do to help children. We would love to help out more on things like this so please ask again!

Head Court Security Officer

Thumbs up!

Child

On the many occasions I have worked with Triangle I never cease to be impressed by how they really get to 'know' each child, and particularly how they adapt their approach, so sensitively, to the child's individual needs.

Volunteer with the Witness Service

I have seen first hand how Triangle make the impossible possible-for even the most traumatised children.

Volunteer with the Witness Service

Triangle's unique approach enables a child 'to tell' about their experiences as a victim or witness in a calm and matter of fact way, and always in a safe and trusting environment. In my experience the preparation and engagement with other agencies both pre-trial and post trial support is both unique and simply outstanding.

Volunteer with the Witness Service

Triangle enables the vulnerable to have a voice. They are skilled experts who listen to the children they are entrusted with. Triangle fully understand how to communicate with individuals who have been through the most traumatic experiences and I have found their assistance and their guidance to be invaluable.

Circuit Judge

Please thank your intermediary for a splendid job on this case, his input and support were invaluable.

Barrister

Very confident, client-friendly and helpful.

Barrister

It was a testament to your experience and how you 'read' him.

Parent

[The young person] actually talked with me as the trial went on about how much less stressful you made the whole thing for her.

Parent

It was such a relief to have someone as a guide to how it all worked and that someone was making sure he understood what was happening and what was expected of him.

Parent

Very clear comprehensive report by your intermediary.

Judge

Very helpful during legal meetings.

Barrister

Invaluable and the intermediary herself was excellent.

Barrister

I just want to say a big thank you to Triangle for the help that you gave my son while he was in court for 8 days. She was a great help and made my son feel at ease, he couldn't have coped without her. She is a very friendly lady and understood all that was going on and helped me and my partner understand what was going on in the court too. Thanks again to you and your team, you do a good job at helping young people.

Parent

Thank you so much for your tremendous support to [defendant] throughout the trial. Both [my associate] and I appreciate that without you she would have had no clear understanding of proceedings and would have lacked the confidence to give evidence on her own behalf. If ever there was a demonstration of the true value role of the Intermediary at court then this was it.

Solicitor

[The child]'s Triangle interview is overwhelmingly clear and compelling.

Judge

It is pertinent to note the care with which Triangle approached its task.

Judge

I found the approach of the interviewers to be entirely child focused and enormously helpful.

Judge

Many thanks for all your help on this Sarah we really appreciate the effort you put in.

Detective Sergeant - Met Police

[I] used the [Truth & Lies] clip at our last interview, I was really impressed by it and the children were able to understand it as they could see it and get involved rather than them getting bored half way through our ‘truth and lies’ story.

South Wales Police

I am so pleased [the case] was a success. I am sure that was largely down to all the work you, others in the team and the witness service here at the CCC put into organising the day.

Judge

We would love to say a big thank you for the support given to our daughter. Triangle arranged an amazing time at the court and everything was explained to her in a very child friendly way. All her questions were answered and she came away a very happy little girl.

Parent